Refund Policy
How cancellations, refunds and service adjustments are handled for Sri Info Solution customers.
Last updated: July 30, 2026
General Policy
Refund eligibility depends on the type of service, work already completed, third-party costs, hardware procurement and the terms agreed in the quotation or invoice.
Service Bookings
If a service visit or installation is cancelled before work begins, any refund will be reviewed after deducting applicable planning, travel, procurement or administrative costs.
Website and Software Work
Payments for completed design, development, customization, configuration, consultation or delivered milestones are generally non-refundable. For incomplete work, refunds may be considered based on unused project value.
Hardware and Third-Party Costs
Hardware, domain, hosting, SMS credits, WhatsApp API charges, advertisements, licenses and other third-party purchases are subject to supplier/platform policies and may not be refundable once purchased or activated.
Defects and Corrections
If a delivered service has an issue within the agreed scope, we will first attempt correction, replacement, configuration or service support before considering any refund request.
Refund Timeline
Approved refunds will be processed through a mutually agreed method. Bank or payment gateway timelines may vary.
Contact
To request a refund review, contact info@sriinfosolution.in or call +91 9500 721 697 with invoice and service details.